| What
should I do to get my project started? [back
to top]
A.)
Send us your logo ideas or logo files for review via email (info@silverstudio.org)
or give us a call (714) 227-3055
B.)
Purchase your package directly online or call us if you would
like quantity modifications and a free quote.
What
happens Next? [back to top]
Step
1: Call and discuss your logo ideas with us.
- We
will pencil sketch 4 sample ideas and present them to you according
to your likes and dislikes. At this point if you decide
that our logo design is not what you expected, you can opt-out
of your package deal for only $40.00, and the rest of your money
will be refunded to your account.
Step
2: Review our sample designs and give us feedback.
- REVISION
ROUNDS BEGIN: Up-to 3 separate revisions will be discussed,
made, and presented to you. At this point if you decide
that our logo design is not what you expected, you can opt-out
of your package deal for only $100.00, and the rest of your
money will be refunded to your account.
Step
3: Your satisfaction Guaranteed!
- Once
we have completed your logo to your satisfaction, we will prepare
all your logo files and email them to you! At this point you
will also be awaiting all your files on CD in a DVD case via
USPS Mail.
What
if I'm not happy with my Logo? [back
to top]
With
our simple questionnaire about your business, and our Satisfaction
Guarantee ("If You Don't Like It... We're
Not Done."), we make the whole process easy for
you to get what you want. By collecting logo samples and/or ideas
of your likes and dislikes, your completed logo will be everything
you wanted because we polish and shine your ideas with your
input. As a result, the final design is exactly what you were
looking for. However, in the event that you are not satisfied
with the first few drafts of your logo, you can opt out of the
design process at the following stages:
- Step
1: After initial sketches are presented: $40.00
charge , and the rest of your money will be refunded.
- Step
2:
After Revision Rounds Begin: $100.00 charge,
and the rest of your money will be refunded.
- Step
3: At any point after Revision Rounds are exhausted
there will be no full or partial refunds.
When
will I see samples of my stationery? [back
to top]
As
soon as the logo is completed we will begin work on your letterhead,
envelopes, and business cards simultaneously. We will then present
them for your review. Two rounds of revisions will be available
to modify the layouts of your stationery. And, as with our logo
design, you have our satisfaction guarantee working for you at
all times ("If You Don't Like It... We're
Not Done.").
Do
I get all of my stationery files? [back
to top]
The
answer to this question is yes, and no. YES, you will get the
high quality "print ready" files for your letterhead,
envelopes, and business cards incase you would like to print or
re-print them with another business. However, you will not have
access to the actual "design files" to make your own
modifications.
The
good news about this policy is that we store your artwork originals
on our server for 5 years and only charge revision fees when you
make a change to the information instead of charging you design
fees all over again. This practice also works because you don't
have to worry about losing your files or paying full price to
edit your stationery when it's time to edit basic information.
Can
I purchase my stationery files? [back
to top]
Yes,
if you would like to own the actual "design files" of
your stationery you can purchase them each for $60.00 Flat and
we will still save them for 5 years. If you want all three of
your files at once you pay $150.00 Flat.
A
word of caution: We believe in always being up-front
with our patrons for your benefit. Be aware that when you purchase
"design files" there may be missing fonts when you're
ready to edit the text in your files.
If
you decide to purchase the actual "design files" from
us, in almost all cases, you will not have the same fonts that
were used to layout your text. We also do not support providing
any missing fonts because you will need to purchase them yourself
separately to achieve the same "look".
What
exactly does this mean to you? It means that the "design
files" we sell to you may NOT "look" exactly like
the "print ready" text we laid out. This being the case,
you should also know that once you open the files you WILL
be able to edit the text fully -but font substitution may occur.
At that point you will be able to choose a new font if indeed
you do not own the font that was used originally.
If
you are truly in need of purchasing the "design files"
and this information is not clear enough or if you want more clarification
about font substitution please call me: (714) 227-3055
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